Ecoverse Opens New Product Support Center Focused on Service, Parts, and Customer Care
At Ecoverse, innovation doesn’t just mean the machines we deliver – it’s also about the long-term support we provide to the people who rely on them. With that belief at the forefront, we’re proud to announce the opening of the brand-new Ecoverse Product Support Center, a state-of-the-art facility designed to streamline aftermarket parts sales, warehousing, service, and warranty support.
The new facility is more than just a building, it’s a major investment in our customers’ success, ensuring that every machine continues performing at its best, long after it’s delivered and commissioned.
A Home for Aftermarket Parts
Every machine is a story and keeping that story running smoothly requires reliable access to parts. That’s why the new support center houses our dedicated aftermarket parts sales team and parts warehouse under one roof.
- Expanded inventory: With additional storage capacity, the facility can now stock a wider range of OEM parts, ensuring faster fulfillment and minimizing downtime.
- Streamlined logistics: Orders are processed and shipped directly from the warehouse, improving speed and accuracy.
- Knowledge-driven sales: The parts team isn’t just about transactions – they’re problem-solvers, working closely with dealers and operators to identify the right parts for the job.
By centralizing inventory and expertise, Ecoverse is making it easier than ever for customers to get the components they need when they need them.
Service and Warranty: Coordinated Support in the Field
Integral to the new product support center is a service and warranty department dedicated to managing and coordinating field support across the Ecoverse network. While service work happens where the machines are – in the field – this facility ensures that everything behind the scenes runs smoothly.
- Warranty management: The team oversees all warranty claims, providing customers with a clear, consistent, and transparent process from start to finish.
- Field service coordination: When a machine requires on-site attention, the department dispatches and manages field technicians through the Ecoverse dealer and service network, ensuring customers get timely, expert support where it’s needed most.
- Training and resources: The center also serves as a hub for technical training and resource development, equipping dealer service teams with the skills they need to keep machines performing at their best.
The newly updated facility spans 16,000 s.f. of warehouse and office space and features a purpose-built training room designed for hands-on equipment demonstrations and customer education.
In addition, the expansion includes a modern conference room for team collaboration and client meetings, as well as staff offices that provide a comfortable, efficient workspace for day-to-day operations.
“Opening this facility isn’t just about adding space,” says Hugh Fagan, president of Ecoverse, “it’s about keeping our promise to customers. Every piece of equipment needs parts and service to continue working hard. With this new support center, we can get parts out faster, schedule service more smoothly, and give our customers peace of mind knowing we’ll be there for them long after the sale. It’s about preventing problems before they start and standing behind our products every step of the way.”
A Resource for Dealers
Dealers are an essential part of the Ecoverse ecosystem, serving as the direct link to customers. The product support center is designed with them in mind as well:
- Centralized hub: Dealers can access both parts and service support from a single location, eliminating the complexity of juggling multiple contacts.
- Dealer-first communication: The support team provides timely updates on order status, warranty claims, and technical issues, ensuring dealers can deliver the right information to customers without delay.
- Shared expertise: With expanded training capabilities, the center strengthens dealer knowledge, helping them troubleshoot and resolve issues faster in the field.
The result is a stronger, more efficient partnership between Ecoverse and its dealer network – a win for everyone involved.
A Message to Our Customers
The launch of the new Ecoverse Product Support Center is a milestone in our ongoing mission to provide world-class service and support. By combining aftermarket parts sales, a fully stocked warehouse, and a dedicated service scheduling and warranty department, we’ve created a central hub designed entirely around customer and dealer needs.
At Ecoverse, we know that great machines are only part of the equation. What really sets us apart is the commitment to keeping those machines running, so the people who rely on them can stay productive.
Ecoverse provides the best environmental processing machinery to the North American market, including a complete lineup of machinery to help you transform waste into revenue. We can help you do something amazing: create something from nothing by converting waste products into sellable goods. Plus, do it more efficiently or faster. Simply put, Ecoverse helps you do more things, and do them better so your operation can achieve unprecedented levels of production and profitability.
Want to learn how we can help your organization do more, better? Contact us!